Stopping restrictions happen

[Rachael1993]

Hello! 

I have been struggling a bit this month due to it being January and being off sick from work. My bill is due and I am trying to get through to sky to let them know the date of my next wage and that I can pay my bill on this date, I just don't want my broadband to be restricted and want to try and avoid this. Does anyone have any advice? 

[SKY1992bf]

@Rachael1993  Below is sky's standard policy on late payments which applies to all customers regardless of circumstances 

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[Mark39]

It's an automated process,  I'm afraid.  Providing you have a regular payment set up, Sky will try again 10 days later, if payment fails on the date It's due. Your service won't be restricted unless payment fails on the second attempt,

[caesarome]

Usually if a bill isn't paid then your services will be restricted. You do have 10 days grace if you pay by a direct debit because show the payment fail Sky will try again in 10 days and even then you are given a few extra days to make the payment. But the bottom line is if the bill isn't paid for whatever reason then your services will be restricted until it has been paid in full and that a payment method has been setup on the account. If at this point you are two weeks late in paying the bill then the next one will have to be paid as well.

Sky can not override these restrictions as it is an automatic process.

[Daniel0210]

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@Rachael1993 wrote:
I am trying to get through to sky to let them know the date of my next wage and that I can pay my bill on this date, 

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@Rachael1993 

The process of restriction is automatic. Sky agents can't affect it no matter what they tell you.