Prompted to return Mini Box after renewing TV deal

[DK0904]

Quick question as I could not find a way to contact Sky via Live Chat and am not spending my Saturday on the phone to them:

I renewed my Sky TV deal, which includes multi-screen and an additional Mini Box, just before Christmas. I then received a letter which suggested I was leaving Sky and that I needed to return my Sky Q Mini Box by 4th February 2024.

I'm assuming this is just some issue with the renewal, but would like confirmation from a Sky employee of whats happening.

Any thoughts? Do Sky employees respond to posts on these forums?

[caesarome]

We can get someone from the messaging team to look into this for you if you want, if they do this will contact you via here so let us know if you are happy to be contacted this way.

[DK0904]

Yes very happy to be contacted this way - thank you

[caesarome]

@DK0904 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @DK0904 to chat.

[Lisa-P1987]

Update - Spoken to @DK0904 and have updated the account for them 🙂