Staying with Sky - Please Help

[DJACKSON69]

Hi, Today I have received a LEAVING Sky letter asking to return equioment however I am staying with Sky. Who should I inform as I don't want to be charged for not returning items I need. Please Help

[caesarome]

@DJACKSON69 .

Have you recently agreed a discount or made any change to your Sky packages ?

[DJACKSON69]

Yes I have. Is this becuase they think we have left ie the old deal?

[caesarome]

@DJACKSON69 

It could well be so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @DJACKSON69 an invite to chat.

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks