My son deals with Sky details; I pay bill - my bank details
On choosing new house, the state agent introduced assist organisation.
Agent discussed and agreed details for new Sky setup and placed instructions with Sky.
His setup included my son's email as ID.
Box has been delivered and is working.
My account has had agrred withdrawal made.
My son cannot access system - ID not valid.
I cannot access agreed system - still showing previous details AND withdrawing previous (much higher) chardes still.
Not making any progress
