@Isabel10
You need to call Sky as it appears that someone might have accessed your account uo place that order as per this:
https://www.sky.com/help/articles/account-takeover
If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.
We’ll give you pre-paid returns packaging to send the parcel back to us.
You must send this back yourself so should a courier turn up at your door you must not give it to them.
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