Sorting my bill out

[Mark394]

I have just changed bank accounts and its been messed up by my old bank (not informing my new bank about 4 direct  debit payments) as a result both my sky bills have not been paid and they have now chaged me over to invoice. 

I need a phone number for sky UK (not an offshore call center) so I can pay this and reset my direct debit. 

[caesarome]

If your services are suspended then you can make a payment via the MySky app or online here:

https://www.sky.com/myaccount/bill/pay

If they are not suspended then Sky will try again 10 days after the first direct debit failed so at present you do not need to do anything.

[GD1]

@Mark394  There is no direct number to a UK call centre, you get who you get regardless of location or number used.

Can you not pay your bill online and setup a new direct debit?

[MarkGoldsmith]

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@Mark394 wrote:

I have just changed bank accounts and its been messed up by my old bank (not informing my new bank about 4 direct  debit payments) as a result both my sky bills have not been paid and they have now chaged me over to invoice. 

I need a phone number for sky UK (not an offshore call center) so I can pay this and reset my direct debit. 

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You should contact your new bank to see if you are eligible to have any late fees charges refunded as part of the switch not happening correctly ( providing all the various T&Cs for the switch were met). The Current Account Switch Gurantee should cover when direct debits aren't transferred across ( although there are criteria for the direcr debits and when they were setup on your old bank account).