I want to confirmation that my boardband has been cancelled as I am still be charges for BB and chat

[mick1962]

Hi, I cancelled my broadband last month, and I see on my Sky account that I am still be charged for BB and Talk. All I want to keep is the TV package. I can't get to talk to anyone apart from a call centre which I keep getting cut off from.

Any help would be gratefully appreciated, I think it is extremely unfair that you cannot email Sky directly.

Regards,

Mick

Ireland

[Mark39]

When did you cancel? Did you receive emailed or written confirmation of cancellation?

[Daniel0210]

@mick1962 

How did you cancel? Did you receive an email from Sky Ireland confirming the cancellation? 

Billing continues through the 14 day BB notice period then any overpayment is refunded in up to 6 weeks from your last day of connection. Don't forget bills are generated 14 days before the payment date. 

[mick1962]

No, but I know they have cancelled it. But as you will see, I am still being charged for BB and Talk all I want to keep is the TV package.

Thanks 

Mick

[mick1962]

Hi Daniel,

I know it takes time, but they are still charging me. I spoke to their call centre and they only the broadband was cancelled. I explained when I cancelled that all I wanted to keep was the tv. thanks.

[Daniel0210]

@mick1962 

If they haven't confirmed the cancellation via an email it sounds like the cancellation didn't go through. You'll need to call Sky Ireland to clarify the position. 

[caesarome]

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@Mark39 wrote:

When did you cancel? 

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@mick1962 

You did answer this question plus what date was it supposed to be cancelled on so should have been your last day for Talk and Broadband ?