Sky

[Vik4]

Sky ID is linked to old address, cannot change address online, current subscription out of date cannot view any details about current package 

[GD1]

@Vik4   If you left Sky and then returned after being away for a year ot more then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id