On Jan 3rd I agreed an 18 month broadband contract for £23.50 per month. because of health problems I didn't notice that this only lasted a couple of days and my bill for feb was £ 27.50.
I rang and the first person got their email to me up and said it should have been £23.50 and he would pass me on to the person who could change it. I had to go through it all with the new person who then said some garbage about last years increase had been added, and the 18 month deal was for £27.50, and would go up again in April.
Getting nowhere I asked to speak to a manager only to be told they don't have managers.
I asked to be put through to someone who deals with me leaving, again I had to go through all the details again, he said he would definitly help but at the and of the day said I was stuck withthe new price.
I said leave it at that and I would think about my next move.
The Sky customer service has gone downhill.
Below is a copy and paste of the email minus my info.
What course is left for me, I know I can leave without penalty in a few weeks, is there a body I can get in touch with, or can I get it escalated with someone. I've been with Sky since 1995.
Sky Broadband Superfast 18 months in contract discount
Sky Broadband Superfast 9 months and 24 days discount
Sky Broadband Superfast net price
