Sky tv restricted

[Susanphillpot]

I've just been on chat as my tv restricted its says its been paid and everything up and running but its not 

[Daniel0210]

@Susanphillpot 
Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@Susanphillpot 

Were you late in paying a bill as a restricted message shouldn't usually appear if a bill was paid in time. If the bill was paid late then how late did you pay it, so did you pay it over the Easter holidays and if this was the case did you also setup your monthly payment method again.

[Susanphillpot]

Sky also said I would recia new box within 5 days its now been nearly w weeks because my box broken and haven't been able to watch all the time so paying and can't watch sky

[caesarome]

@Susanphillpot 

I'm confused because in your opening post you said "I've just been on chat as my tv restricted" now you are saying "its now been nearly weeks because my box broken and haven't been able to watch" so if you can't use your Sky box then how are you seeing a restricted message on your TV ?