Sky switch credit …a nightmare

[Swilly3]

Firdt of all you do not appear to deal with a person, certainly no names. I was told by the Sky salesman if I cancelled early and paid the £100 cancellation fees demanded by BT then Dky would refund. I paid and started paying Sky in October ..just contact Sky Switch credit I was told by customer service. They fire out questions and there is no dialogue...you have to send copies of your bank statement, previous bills and are told they will 'investigate, Then they ask for the same information, do not interact and three months later have not paid. OK I was naive believing sales and customer service but beware SKy Switch Credit ...they are like Brave New World and certainly have no intention of paying you for switching as was promissd

[PandJ2020]

Not sure if you'e seen/followed this: https://www.sky.com/help/articles/switching-credit-offer

[caesarome]

@Swilly3 

If they are asking for the same information then it might be because what you sent to them they will not accept. So what you do need to email them is a copy of your BT bill where it shows that you have been charged an early termination charge and then also a copy of your bank statement to show that you have paid them, so did the copy of your BT bill you sent include this information ?