Sky refund

[Missy50]

Sky informed me they have issed a refund as, i  cancelled services 3 months ago .The issue is how can a refund be issued to a bank account that is closed?

[caesarome]

If the bank account has been closed then they should sent you a cheque so when did Sky tell you that the refund has been issued ?

[Missy50]

Sky informed via email at 4.30 this evening.

[caesarome]

Then they should have sent you a cheque so do you see any credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

[Missy50]

• No  only that a refund was sent on 21st October and can take 5 days to be processed.It was in the email that said the refund would be sent to bank .

[caesarome]

Is there any payment details on the account ?

[Missy50]

No @caesarome when the services were cancelled i closed the bank account a month or so later

[Mark39]

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@Missy50 wrote:

No @caesarome when the services were cancelled i closed the bank account a month or so later

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If Sky didn't know you'd closed your account, they'll have sent the refund to your bank which will reject it 

[Missy50]

 @Mark39 i understand what your saying about Sky unaware of bank account closure therefore,i think i may need to give customer services a call in morning.Thank you for your advice and time.