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This discussion topic has been answered Discussion topic: Sky puck /ultimate tv package

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This message was authored by: Macca652

Sky puck /ultimate tv package

Hi I recently took a contract for a sky ultimate tv package and received my pick for streaming .

my question is the package is £22 my first bill was £41:61 and sky are telling me that going forward the bill will be £30 I'm slightly puzzled do I pay an additional fee for the puck on top of the £22 I pay for the ultimate tv package? And why was my first bill £41:61 ? Is that including a set up fee for the puck ? 


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This message was authored by: caesarome Answer

Re: Sky puck /ultimate tv package

Posted by a Superuser, not a Sky employee. Find out more

@Macca652 

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

 

https://www.sky.com/help/articles/understanding-my-bills


So have you checked your future bills to see what they show:


https://www.sky.com/manage/bill/future

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This message was authored by: caesarome Answer

Re: Sky puck /ultimate tv package

Posted by a Superuser, not a Sky employee. Find out more

@Macca652 

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

 

https://www.sky.com/help/articles/understanding-my-bills


So have you checked your future bills to see what they show:


https://www.sky.com/manage/bill/future

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: Macca652

Re: Sky puck /ultimate tv package

Hi thank you for the info yes I've checked the next bill and it says £30

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