Sky price increase 60%

[younger600]

Can someone from Sky please tell me how they justify a price increase of 60% without an equivalent improvement in the service? Combined with this, can someone from Sky tell me why you make it so difficult to speak to people, to engage with people?

[Mark39 · Accepted solution]

We're a customer Community. For a response from Sky you'll need to call. However, I imagine that your price rise is in fact because your discounts have expired, and as a consequence you're paying the standard price. 

What problem are you having engaging with Sky?

[younger600]

Their letter does not reflect that I had discounts or have been enjoying any kind of discount over the last number of years that I have been a customer. All their offers are to attract new custoemrs, not keep existing customers. In fairness no different to rival suppliers.

Unlike many other companies, where you can find a call centre number easily enough and actually talk to a person, Sky are the opposite.

Please don't respond further as moving to another supplier now and pointless getting into a discussion about the pros/cons of using Sky or their communications.

Thanks

[Daniel0210]

---

@younger600 wrote:

Please don't respond further as moving to another supplier now and pointless getting into a discussion about the pros/cons of using Sky or their communications.

---

@younger600 

You will still need to contact Sky to cancel…

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

▪️

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

[younger600]

Thanks Daniel0210