Contacted switchingcredit@sky.uk with all the information required on the 17th July
Got a response the same day saying:
"Dear Customer,
We’ve received your request to claim your bill credit for your outstanding early termination charges with your old provider. I am pleased to confirm the relevant credit will be applied to your account in next 72 hours. This will be visible via the online/interactive services."
Waited over 72 hours, nothing on my account so contected them again:
"Dear Customer
I am sorry to inform you that due to some technical glitch it is taking time more than we expected. However, the credit will be applied, request you wait until 72 hours and check the bills. Your patience and understanding is highly appreciated."
Waited over another 72 hours, contacted them again, then they told me to contact customer services:
"Dear Customer
For more information you can contact our Customer Service Team on <Sky Tel Number> between 9am to 8pm or please visit www.sky.com/switchcredit. For further billing information you can access this online using the My Sky link below; https://www.sky.com/myaccount/bill "
I called Sky and was told theres nothing they can do its a 3rd party company who deal with the switch credit and to just email them back stating its been over 14 days, so I did and got this response:
"Dear Customer
Thank you for your email regarding the Switch Credit. I wish to inform you that due to the technical issue, there is a delay in applying the credit on your Sky Account. However, I assure you that it will be applied at the earliest and I apologise for any inconvenience caused."
That was 7 days ago and still nothing has been added to my account
Anyone else having this issue?
Thanks
