Sky payment failed

[Ryanmeston07]

Hi,

I got an email saying my sky payment has failed (direct debit normally comes off)  but when I go onto my account it says no balance is due, screenshots attached below

 

 

[caesarome]

@Ryanmeston07 

As it looks like it was taken as usual then you can ignore that email.

[Ryanmeston07]

I'm worried that it hasn't been took though I've looked back and don't see anything that's came off, and between that time I've had to get a new card and I'm pretty sure my old card was the default one rather than my bank.  It was due to have came off on the 13th 

[caesarome]

A  credit or debit card plays no part in a direct debit as the money is taken directly from your bank account so does your online banking show the payment has been taken ?

[Ryanmeston07]

Nope I've had another look back and I can't see anything that's came off no...

[caesarome]

Did you have any credit on your account that could have been used to pay the bill, if not what actually shows here regarding it:

https://www.sky.com/bill/tv-broadband-talk

[Ryanmeston07]

So I get an error when clicking on that page

interestingly I've looked and I have 3 phones, 2 under the same account number  which were paid no bother at the start of the month

then the one that i got the email about failing is under a different account number but the same email, I don't see that plan/phone when I go to the bills section myself so how would I be able to check that 

[caesarome]

@Ryanmeston07 

If this phone is under a different account number you will need to setup another ID using that account number before you should be able to see the bill if you are yet to do this.

[Ryanmeston07]

So where do I start with that cos they're all under the same email

[caesarome]

Logout of your account and setup a new ID using this link:

https://www.sky.com/help/diagnostics/sky-id/sky-id

You can try using the same email address to see if it lets you use it again.