Still restricted

[Pipi26]

I paid my bill on Wednesday evening as it was overdue & already restricted. It's Saturday now & it's still restricted even though payment has gone through. What can I do?

[Daniel0210]

@Pipi26 
Did you also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Pipi26]

I've paid the bill then set up a new continuous payment method but account is still saying it needs a payment & is still restricted? I've had no issues previous until now. 

[caesarome]

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@Pipi26 wrote:

I've paid the bill then set up a new continuous payment method 

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And you set up the payment method on Wednesday as well ?

[Pipi26]

Yes the payment method was set up too 

[Mark39]

@Pipi26 how late were you paying? Sky may be seeking payment of your next bill, too.

[Pipi26]

I think around two weeks. The next bill is a different amount. The same amount of what I've already paid is on

[caesarome]

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@Pipi26 wrote:

I think around two weeks. The next bill is a different amount. 

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It might be a different amount but as the previous one wasn't paid on time you might have to also pay that next one as Sky can not request the payment in advance due to there being no payment details due to the failure of the previous bill.

[Pipi26]

Ok I will try this and see what happens 

[Pipi26]

I've done this but it's just come off the bill that's already been paid. My wife paid the original bill with her credit card as I haven't had the money due to ill health. It says pending for her? 

[caesarome · Accepted solution]

As it the weekend nothing will happen now see you will need to wait until Monday to see if the payment your wide made then restores your service.