Discussion topic: Sky offers a deal only when I cancel

This message was authored by: SarniaGirl · ‎22 Jun 2023

I have been with Sky for 13 years but when the cost per month shot up to £47 I called up to cancel. Imagine my surprise when an email today told me they could do a deal for just £26 per month! Why don't they just look after their customers in the first place?

This message was authored by: SKY1992bf · ‎22 Jun 2023

@SarniaGirl Sky aren't obligated to offer you anything customers have to be prepared to go through with cancellation as that seems to be the way to get the best deals

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This message was authored by: caesarome · ‎22 Jun 2023

It is the way they do things, it isn't clear from your post if you are a customer or not because if you are not they do send out "come back to Sky" offers.

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This message was authored by: Mark39 · ‎22 Jun 2023

Did you speak to Sky before you cancelled? I'm sure That's what you would have done over the years, surely? I suppose from a commercial point of view it's not in Sky's interests to offer you a cheap deal if they don't need to

This message was authored by: TimmyBGood · ‎22 Jun 2023

@SarniaGirl

Also be careful what you are comparing: £26 is (for example) the current new customer list price for the Sky Stream minimum bundle without any add-ons for an 18-month minimum term.

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This message was authored by: SarniaGirl · ‎22 Jun 2023

Thanks all! Yes am or was a customer. I know they are not obliged to do anything. Just slightly grinds my gears but hey ho - I can certainly live without Sky.

Discussion topic: Sky offers a deal only when I cancel

Sky offers a deal only when I cancel

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