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Discussion topic: Sky needs to be turned back on

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Avatar for LiamWright
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This message was authored by: LiamWright

Message posted on ‎10 Nov 2024 05:02 PM

Sky needs to be turned back on

Sky was disconnected due to unpaid bill but the bill is now paid an sky is not back on?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Nov 2024 05:10 PM

Re: Sky needs to be turned back on

Posted by a Superuser, not a Sky employee. Find out more

@LiamWright  Have you also setup a new direct debit?  In addition it will only be setup once payment clears.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Nov 2024 05:13 PM

Re: Sky needs to be turned back on

Posted by a Superuser, not a Sky employee. Find out more

@LiamWright 

If you've made the payment yesterday or today it'll need longer to clear as the banks are closed. How late were your payment/s? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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