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Discussion topic: Sky monster

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This message was authored by: SJ717

Sky monster

This company is such a beast that they never get back to you and conveniently loose your compliant by passing you from customer servicec advisor to the next all around the world and no one ever does anything. 

How to complain and get an actual decent response? 

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This message was authored by: Daniel0210

Re: Sky monster

Posted by a Superuser, not a Sky employee. Find out more

@SJ717 

You haven't actually said what the issue is?

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint 

 

Sky will then have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

 

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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