Sky mobile payment has come out twice

[Danielle231]

Sky mobile has taken two payments. Please can I kindly get a refund at your earliest convenience.

[Daniel0210]

@Danielle231 

Have you made an unnecessary manual payment? 

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[caesarome]

@Danielle231 

Did you make a manual payment and if you did do you now see a credit on your account ?

[Danielle231]

I made a manual payment on 29th April, and payment came out on 1st May

[Daniel0210]

@Danielle231 

So is there a credit showing on your Sky account yet?

[caesarome]

Do you see a credit on your account as it is this that can be refunded ?

[Mark39]

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@caesarome wrote:

@Danielle231 

Did you make a manual payment and if you did do you now see a credit on your account ?

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[Danielle231]

Please can I refund if possible?

I apologise for the inconvenience. 

[Daniel0210]

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@Danielle231 wrote:

Please can I refund if possible?

I apologise for the inconvenience. 

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@Danielle231 

Please answer the question as to whether it's showing as a credit on your Sky account. 

[Danielle231]

There is credit on the account

 

[caesarome]

@Danielle231 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Danielle231]

Thank you ever so much 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Danielle231  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.