Returns packaging received, but nothing to return!

[Paul_F]

I have received returns packaging, but I don't have anything to return! Is there someone I can chat with online to sort this out? 
We recently changed from SkyQ to Sky Glass, but then changed back to SkyQ, which is probably why I have received the packaging. I really don't want to be charged for not returning equipment! 

Thank you in advance. 

[Daniel0210]

@Paul_F 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you in due course.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Paul_F]

That's brilliant. Thank you very much for your help. 

[Daniel0210]

@Paul_F 

Now escalated. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Paul_F]

All sorted. Many thanks for your help.