Sky marketplace missed payment

[Herman65]

Hi, I need to pay a outstanding amount on my Marketplace account but I can't find any way to do it, I've even called sky customer service and they don't know what I mean! My card expired and it was two months before I noticed it. I've since updated the card details but the missing two months are still outstanding. It says I need to call them, which I did, but they say I don't owe anything. Any ideas how I can resolve this? 

[Tom-W19]

Hi @Herman65 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Herman65]

Hi Tom, 

I've called sky regarding the outstanding amount and they are telling me I owe nothing! I never thought it would be so hard to pay a bill! 

I guess I'll ignore it then.