@DianaM00 If you have to make manual payments then the full amount has to be showing as credit on your sky account at least 7 working days before payment due date to prevent the automatic process from kicking in
it is far better to let the automatic process take the payment otherwise you can end up on the same situation every month
you can either leave the overpayment to be used against future bills or we can ask the messaging team to contact you but you must allow the payment to be taken first
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