Sky iD

[Ellie2305]

Hi, so I have the sky app, and it's let me look at how much data i have left etc for the past year, until before Christmas where it says that only the account holder can access this (I am the account holder) i rang sky and they said they didn't understand why as my account was already linked to my sky iD and just to give it time and it may sort itself out. It's been around 5 months and I can't log in to see my bills or how much data I have left. I'd really like to change my billing date but can't without logging in. Any similar experiences? Thanks in advance  

 

[Laing1]

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@Ellie2305 wrote:

Hi, so I have the sky app, and it's let me look at how much data i have left etc for the past year, until before Christmas where it says that only the account holder can access this (I am the account holder) i rang sky and they said they didn't understand why as my account was already linked to my sky iD and just to give it time and it may sort itself out. It's been around 5 months and I can't log in to see my bills or how much data I have left. I'd really like to change my billing date but can't without logging in. Any similar experiences? Thanks in advance  

 

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@Ellie2305 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thank you for escalating this. We have sent Ellie2305 an invite to chat 🙂 

[Mr+Flibbles+86 · Accepted solution]

Update - This has now been resolved on a private chat

[Elliechap]

thank you for your help 🙂 @Mr+Flibbles+86 

[Janeyb]

Hi, I have exactly the same problem and Sky cannot seem to resolve it. I have been a Sky TV customer in the past and a Sky Mobile. I cancelled the TV but still have the mobile. Mid August I ordered sky TV again, but despite the Sky Q box being installed on 8 September, nothing is working. I cannot see my products and I have the same Restricted message on Bills. I have spent hours on the phone and nothing. Thinking that I will cancel if this doesnt resolve 

[caesarome]

@Janeyb 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Ellie2305]

Hi @Janeyb  I called sky and they fixed it for me, it was something to do with my emails and