Sky have been taking 17.00 montjly since 2022 from my bank for sky glass which i do not have.

[Cocoloco2]

I am seeking to receive my 500 returned and compensation fir this experience

I have been a customer for over 25 years

[Mark39]

Bearing in mind this has apparently been going on for two years, have you not raised this with Sky already? 

What's the full story behind this?

[caesarome]

There must be more to this that what you have said so far so why would they be taking money for a service you don't have, did you sign up then cancel. If not what services from Sky do you have ?

[TimmyBGood · Accepted solution]

@Cocoloco2 

In 2022, £17 pcm would have been the purchase loan payment for a 'medium' (55") Glass set over a 48 month term.

Have you ever had Glass, and perhaps cancelled a content subscription and disposed of the set?

In those circumstances, loan repayment would continue.

[Cocoloco2]

Whatever the cost I have confirmed I did not proceed with Sky Glass 

It's no good telling me the costs of any contract in 2022..it's 2024 now and I've paid 500 to Sky during tjis time !

Now simple as it is what is the delay in returning my money as quick as it was taken please ? I have raised tjis with Dky so seeking yo make the experience a public forum 

[Cocoloco2]

Yes I have and they confirm this gas happened...it's taking a while to receive the 500 paid already and indeed compensation

[Daniel0210]

@Cocoloco2 
You may not be aware but this is a customer to customer forum and no one who has replied on your thread works for Sky. 

[TimmyBGood]

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@Cocoloco2 wrote:

Whatever the cost I have confirmed I did not proceed with Sky Glass 

It's no good telling me the costs of any contract in 2022.

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With respect, it helps because it identifies where an error may have been made.

If you ordered a Glass set on those terms and then 'did not proceed' there should be a specific set of records which Sky can refer to.

[Cocoloco2]

No there is no more to tjis than a cancelled returned sky glass product in 2022...so.....there is now 500 in Sky accounts that needs to be refunded

As quick as they have taken it 

[Mark39]

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@Cocoloco2 wrote:

No there is no more to tjis than a cancelled returned sky glass product in 2022... 

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That's the detail that was missing from your original post.

[caesarome]

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@Cocoloco2 wrote:

No there is no more to tjis than a cancelled returned sky glass product in 2022.

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Which you didn't mention in your first post here hence me saying there was more to this than what you had posted as there clearly was.

Did you cancel a few weeks after having Sky Glass installed ?

[Anonymous]

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@Cocoloco2 wrote:

No there is no more to tjis than a cancelled returned sky glass product in 2022...so.....there is now 500 in Sky accounts that needs to be refunded

As quick as they have taken it 

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I presume you don't mean that you want it paid back over a 2 year period?

[Cocoloco2]

Yes there are records that the Sky glass was returned to them

I have indeed heard from Sky today 

[Anonymous]

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@Cocoloco2 wrote:

Yes there are records that the Sky glass was returned to them

I have indeed heard from Sky today 

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And...