Sky has just charged me £49.95 when they said it would be free...

[StephenSky]

Sky has just charged me £9.95 + £40 (£49.95) for a replacement router and P&P, to replace a faulty one. (I examined the errant charge on using my Sky Box TV account) They assured me 100% on the phone that this would be supplied FREE of any charge. I have been with Sky 30 years.

Their web site is down, I can't access the 'MySky' app (keeps telling me I'm not authorised to use it), and on phoning, I eventually get a recorded message telling me to call back tomorrow!

How do I get my money back?

[GD1]

@StephenSky  If you feel you were tol,d the item was free then ask Sky to listen to the call.  You can raise a complaint here https://www.sky.com/help/articles/how-to-make-a-complaint

[StephenSky]

Tried that link, you gotta laugh!

[PandJ2020]

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@StephenSky wrote:

Tried that link, you gotta laugh!

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Try again, works for me.

[StephenSky]

I managed to eventually send an email to them. Just got a response that my £49.95 will be refunded in full in my December bill...😁