Sky glass

[Leanne148]

Y Dus my bill say I have sky glass Wen I don't 

[Daniel0210]

@Leanne148 

Have you ever had Glass? Have you previously ordered Glass and then cancelled the order?

Feel free to post an image of your bill ensuring all personal information like account number are blocked out. 

[Leanne148]

No never had glass

[AndrewF_UK]

What Sky services do you have?

[Leanne148]

Sky sterm 

[AndrewF_UK]

Ok. They are related products so I wonder if the system has got confused. 

On your bill are you being charged for Sky Glass at all? It may help if you can attach a screenshot of the bill with personal details crossed out.

[Leanne148]

Yh I think I am as well as sky stream 

[Daniel0210]

@Leanne148 

You really need to submit images of your bills showing what you're being charged for. Again, make sure the account number and personal information is blocked out. 

https://helpforum.sky.com/t5/Did-you-know/Using-images-or-videos/ba-p/3711140 

[Leanne148]

I don't know how to do that 

[Daniel0210]

@Leanne148 

I've added information on how to submit images in my last post. Be aware that Superuser+ members have to approve these before they are viewable to everyone.