Threats to suspend my Sky services...from Sky

[DerbyAlan]

Hello all

Can someone tell me how to handle this, This is the 3rd email I have recieved from Sky telling me they will supsend my Sky services if I fail to make a payment.

I cancelled Sky broadband and moved to Vodafone on the 21st Febuary 2025, I rang Sky a few days later to ask about future payments, The Lady I spoke to said she would cancel future payments from my bank.

Job done I thought, But no, I got an email to say I need to pay, I rang customer services to ask what the situation was, Not an issue I was told as Sky owe you £26.50 and I am to ring on the 4 April to claim this back.

Again another email today to suspend my account when I have no account to suspend.

Thank in advance

[caesarome]

@DerbyAlan 

When you moved to Vodafone were you in a minimum term of a contract so in affect did you cancel early or have Sky continued to charge you your usual monthly amount ?

[DerbyAlan]

My contract finished on the 21st Febuary the day I mooved over to Vodafone, As we pay in advance Sky owe me £26.50, I've spoken to 2 customer services this last few weeks who tell me that I only need to call them on the 4th April for my money to be returned.

I've done all the right things but Sky keep emailing me to suspend an account I do not have...Crazy

[caesarome]

@DerbyAlan 

Do you now see a credit on your account ?

[SKY1992bf]

@DerbyAlan can you confirm you received email confirmation from sky acknowledge the cancellation 

[DerbyAlan]

My account is showing I should have paid £29.50 today(18th march)and Aprils payment is showing -£54 credit, My post concerns that Sky themselves cancelled my March 18th payment(I have had no Sky broadband since Feb 2025)

Sky customer services say I am to ring on April 4th for monies owed to be refunded, It woulkd appear one department doesn't know what another department is doing, Also the emails I recieved are none I can reply to...ie auto generated

[DerbyAlan]

Yes and also several texts asking me to come back

[DerbyAlan]

SKY1992bf

Yes and also several texts asking myself to come back

[caesarome]

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@DerbyAlan wrote:

My account is showing I should have paid £29.50 today(18th march)

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What does it say against this payment, that it has been paid or that it is due ?

[DerbyAlan]

ceaserome

It says £29.50 to be paid on 18th March....Sky cancelled this payment not myself

This is what Aprils payment says

Detail

Amount

---

Credit for Cancellation of Sky Broadband Superfast 35 - 31 days

-£29.50

---

Credit for Cancellation of Sky Broadband Superfast 35 - 25 days

-£26.34

---

Total bill statement

-£55.84minus £55.84

Balance

Credit  £55.84

[caesarome]

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@DerbyAlan wrote:

It says £29.50 to be paid on 18th March....Sky cancelled this payment not myself

---

Can you post an image of this 18th March bill and if you do blank out your name and account numbers ?

[DerbyAlan]

ceasarome

Best I can do...copy n paste

Mar 2025

Broadband

Detail

Amount

---

Sky Broadband Superfast 35

£43.00 £29.50

£43.00 discounted to £29.50

In-Contract discount:-£5.00

•  Offer end date: 21st February 2025

Broadband Subscription Discounted:-£8.50

•  Offer end date: 21st February 2025

[caesarome]

@DerbyAlan 

I think you will need to take this up again with Sky perhaps by putting in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[DerbyAlan]

caesarome

Thanks for your help, I have now sent in a complaint to Sky

Alan