Sky from virgin

[Jade0890]

I have moved over from virgin to sky, and was told by virgin that sky should contact them with my activation date so they could cancel it their end. I am still being charged for virgin and not had any communication as to whether sky have told them I am now with sky. I don't know how to contact sky to ask them if they have or not? Can anyone advise?

[PandJ2020]

What services?

[Jade0890]

Tv and broadband x

[MarkGoldsmith · Accepted solution]

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@Jade0890 wrote:

Tv and broadband x

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When switching providers the new provider can only cancel your broadband contract they cannot cancel your TV contract on your behalf, which is something you need to do yourself so it would appear you were misinformed about the process.

[TimmyBGood]

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@MarkGoldsmith wrote:

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@Jade0890 wrote:

Tv and broadband x

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When switching providers the new provider can only cancel your broadband contract they cannot cancel your TV contract on your behalf,

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Although as Virgin television service in the UK is only available on a Virgin data network connection, you'd kind of hope that would happen anyway...

[Jade0890]

That's really annoying as I can never get hold of anyone at virgin to talk to them and they are still charging me 😫 thank you for your reply and help. X