Sky equipment

[Jamanda]

Ive sent back my sky equipment over 3 weeks ago, today I have recieved a text message about sending back sky equipment.

[Daniel0210]

@Jamanda 
The most important question is…Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[MarkGoldsmith]

@Jamanda Do you retain your proof of return?

The third party Sky use to process the returns are really slow at processing them and informing Sky. If you have kept your proof of return it should be quite straightforward for Sky to use that to verify the package got delivered to the returns centre and then update your account as necessary.

[Jamanda]

I didn't realise this would take this long to return, unfortunately I no longer have proof of postage as after 3 weeks didn't think I would still need this, anyway lesson learnt by me.

[Daniel0210]

@Jamanda 

To see if they can help you (even without prooof of posting) I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jamanda]

Many thanks for your help its much appreciated.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jamanda  an invite to chat.