Returned items I’m being charged for!

[DonnaR]

Dear Sky,

I upgraded to Glass a few months ago, when I finally received boxes to return my Sky Q and x2 hubs I carefully packed, returned to post office, collected my receipt and waited.. yes you didn't let me down, you sent me a threatening message of impending charges of not returning my items, I called (waiting 30-40 mins for someone to pick up), I talked with the representative and explained and read out my receipt number, he CONFIRMED the items were indeed there and not to worry as all was in order and that part of the account was now CLOSED. 
today I've just received a notification that you are now applying charges for an unreturned sky Q box, I'm genuinely astounded and extremely disappointed at how much time I've spent chasing this up to return. If I cancel my direct debit you'll cancel my account but you seem to think it's ok to apply charges without permission? This is disgusting. PLEASE CONTACT ME NOW

[Daniel0210]

@DonnaR 
You’re talking to fellow customers here not Sky Customer Services. This forum is where customers try to help other customers. Have you still got the proof of posting? 

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@DonnaR wrote:
If I cancel my direct debit you'll cancel my account

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Edit- if you cancel your direct debit they won't cancel your account… they'll correctly charge you non payment fees and restrict your services. 

[DonnaR]

I have finally talked with someone and again been reassured the account is closed and no further action will be taken or is required.

i also noted my reference numbers from today and the call on 18th Nov so I'm hoping this IS resolved, I can't believe the chasing I've had to do to return equipment, it really hasn't been easy and further more extremely time consuming 

[Daniel0210]

@DonnaR 

You'll see on many many posts each day we constantly remind customers to obtain proof of posting and to keep it indefinitely.