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Discussion topic: Sky equipment return

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This message was authored by Sam140 This message was authored by: Sam140

Sky equipment return

Has anyone been getting texts asking for the return of equipment? I posted mine 4 weeks and have proof of posting., but the texts just keep coming 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky equipment return

Posted by a Superuser, not a Sky employee. Find out more

@Sam140 

It's quite common I'm afraid so I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky equipment return

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Sam140.

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