Sky discrimination

[Ian1222]

Despite contacting Sky to tell them I have become unemployed due to disability and not being able to afford my bill they have insisted that legally I have to continue paying for my package until end of contract. Is there anyway I can get out of this contract. Is this a fair way to treat customers?

[Daniel0210 · Accepted solution]

@Ian1222 

Although it's not what you wanted to hear what you've been told is correct and what you agreed to. It's not discrimination or anything to do with your medical issues. It applies to all customers. 

[Mark39]

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@Ian1222 wrote:

Despite contacting Sky to tell them I have become unemployed due to disability and not being able to afford my bill they have insisted that legally I have to continue paying for my package until end of contract. Is there anyway I can get out of this contract. Is this a fair way to treat customers?

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Nothing to do with 'discrimination'. It's perfectly fair of Sky to insist you comply with the contract which after all you signed up to of your own accord. 

[Ian1222]

Actually you're not entirely correct. a sky contract is not the sam as buying an individual project. If I buy a car and am unable to drive it because of disability I wouldn't expect any money back. But a sky contract is different because you are paying up front for a service you haven't completely bought - it is ongoing. For sky to cancel your contract still means they have been paid for the usage of theservice up to the date of cancelation. But this isn't as important as Sky refusing to discuss a customer's loss of job, earnings and physical health. I've just told sky in a telephone call (which I've recorded and will post on youtube today) that I have less than 12 months to live and could I just cancel my contract. They've told me know. What this proves is that SKY are possibly the most disgusting and profit driven coorporation in the world - but we all know that anyway.

[PandJ2020]

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@Ian1222 wrote:

For sky to cancel your contract still means they have been paid for the usage of theservice up to the date of cancelation.

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You're missing the point.  Sky provide a discounted price for the minimum period of the contract.  If you wanted a term shorter than that minimum period then you wouldn't qualify for any discount.  So whilst they may be paid up until a give point it would have netted less.

However, in extreme circumstances they may agree to cancel the contract but that's entirely up to them...

[TimmyBGood]

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@Ian1222 wrote:

For sky to cancel your contract still means they have been paid for the usage of theservice up to the date of cancelation.

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Typically an ISP will have paid for Openreach activation up-front and bought wholesale capacity at market rate for the duration of the minimum term, then resells service to their subscriber with a margin each month to ensure an overall profit in 18 months time: this is why they all charge early cancellation fees.

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early 

[Mark39]

The point is that when you're 'in contract' with Sky you're paying a price which is discounted on the basis that you'll pay it for the minimum term of 18 months.

I imagine that if they allow customers to cancel early without penalty, their profit on the deal is eroded if not negated.

[daveNOS]

@Ian1222 While I'm sure everyone here and probably those who you have spoken to at Sky sympathise with your situation there isn't much the frontline staff can do to help, they have to follow the procedures outlined in the contract and have no authority to deviate from them.

You could try putting in a formal complaint or emailing the executive support team who have the authority to action cancellations in situations such as this(you will have to Google search for their email address as it can be posted here).

[paulw49]

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@Ian1222 wrote:

Despite contacting Sky to tell them I have become unemployed due to disability and not being able to afford my bill they have insisted that legally I have to continue paying for my package until end of contract. Is there anyway I can get out of this contract. Is this a fair way to treat customers?

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When you contacted Sky the advisor would have explained how it is and Sky do not discriminate.

I would write a letter

Explain your circumstances,enclose your details incl Sky Acc Nbr

Place in a brown envelope

mark it private 

FAO  CEO 

SKY TV

You will find the address on Google

Send the letter registered post.

There is a human quality which hopefully most of us have called

"Compassion "