Sky complaint chat

[vulcan777]

I was recently making a complaint within the Sky complaint interface.

during the process the agent asked if I was ok to go to my account and alter marketing preferences.

when I said no I shortly received a text message (genuine from Sky) with an access code.

the agent then asked me for that code within the chat interface.

is this a normal occurrence ?

thanks

[caesarome · Accepted solution]

I have never done this either Sky but have with other companies so you should be fine to give it to them if you are using a chat service to speak to someone at Sky.

[vulcan777]

This was the legit sky complaint chat function which begins with you chatting to the virtual assistant before being handed over to call centre agent

[twilight+princess]

Do you have 2 factor authentication on your account & receive the code via text? If yes then it may have been that code being received which would mean Sky cs was trying to sign into your account. They should not be asking for 2fa codes nor the account password .
However if it was a code to prove the call was genuinely from Sky then it should be fine.