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Discussion topic: Sky calls

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This message was authored by: LindaBowry

Sky calls

I keep reciving calls from saying they are Sky and asking me questions, but its not a Sky number

 

 

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This message was authored by: Daniel0210

Re: Sky calls

Posted by a Superuser, not a Sky employee. Find out more

@LindaBowry 

If it is scammers they try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver.

 

The scammers would then recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

 

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.


See this link

https://www.sky.com/help/articles/account-takeover

 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose.

If the caller doesn't challenge it then you know it'll likely be a scam call.


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Sky customer since 2001
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