Sky broadband payment

[Maz5]

Hi can someone help me as I have paid my sky broadband bill a week and a half ago and on my account it says it not paid still and my wifi keeps cutting off and I don't know what to do

[caesarome]

Do you have a direct debit or debit/credit card set up on your account because if so what might have happened if the payment you manually made has gone onto your account as a credit so do you see a credit on your account ?

[Maz5]

I've a direct debit and they took the payment out,  it's never happened before 

[caesarome]

So the direct debit was taken but your Sky bill says it is still outstanding ?

[Maz5]

Yes that's correct and I think this is the reason my wifi keeps cutting out 

[caesarome]

@Maz5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Maz5 to chat.

[Lisa-P1987]

We are still looking to help you @Maz5 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks