Sky broadband email address?

[Daniel0210]

@drum2 

The reply to your first post states Sky don't use email as a means of communication. I doubt a letter will benefit you either. 

[drum2]

Thank you 

Apart from phoning, is there another way to contact, raise this query to sort this out please? 

[Mark39]

@drum2 the simplest way to sort this out is to pay the outstanding amount on the account that's overdue and then request a refund of the overpayment on your other account. 

Sky won't be able to put it right by transferring funds,between your overpaid account and the overdue account, so I don't think there's much point contacting them at the moment, even if you were able to.

[drum2]

So sky broadband has given a refund 

And for some reason it's gone to my sister's bank account when I'm the phone who has been paying 

I don't know how, she has access to my account details online 

I say how can she access it, she says when she phones she can find out stuff 

Is this true? I have to log in and type in password, she can view my account page, what's been refunded page etc 

I'm confused over all this, she knows everything, she said she's been phoning them 

I'm confused how she's got the refund and how she can view what's been refunded 

[SKY1992bf]

@drum2  Check the bank details on your sky account are they yours or your sisters 

sky can only refund to the details held on a sky account 

[Mark39]

@drum2 I've added your post to your previous thread, for context. It sounds a bit confused as to which account is which. As @SKY1992bf posted., Sky will refund to whoever's payment details are in place.

[drum2]

It's showing my bank details

However my sister can access my account, what's been refunded

So that means my next door neighbour can

I understand how she can access my payments, what's been refunded and my landing page 

[PandJ2020]

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@drum2 wrote:

So that means my next door neighbour can

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Unlikely.

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However my sister can access my account, what's been refunded

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You'll need to explain that further - is she using your logon credentials?

[Mark39]

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@drum2 wrote:

However my sister can access my account, what's been refunded

So that means my next door neighbour can

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If your sister can log in to your online account, she must have your userid and password. Or, they're easily guessed and she's logging in fraudulently.

I don't understand your next door neighbour's involvement.

[drum2]

She said her old account transferred to my new account 

Maybe sky has her bank details on the system years before 

However she sent me screenshots of the page showing account number 

She sent me screenshots of the page which stated refund 

Frustratingly, it doesn't show the bank details the refund sent to when I download pdf

How on earth can she view the account page showing long account number  and refunded payment page 

[PandJ2020]

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@drum2 wrote:

She said her old account transferred to my new account 

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There's obviously some history here that's best discussed with Sky.

As I noted above, it is extremely unlikely to open for everyone to access...

[Mark39]

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@drum2 wrote:

She said her old account transferred to my new account 

That can't happen. Sky don't allow transfer of account ownership. This is all too confused to make sense of, I'm afraid. Probably best for you to follow it up with Sky.

[drum2]

She said she was paying from last October 

She says she needs my password 

[PandJ2020]

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@drum2 wrote:

She says she needs my password 

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Well that sets alarm bells ringing as passwords shouldn't generally be shared.

[drum2]

I haven't given her my password

She can view my inbox page, refund page, the page with my account number 

But her old account transferred to mine