Sky billing

[Kat114]

Sometimes tho you have to do a manual payment before you can talk to anyone on the phone 

I had direct debit set up miss one payment and they cancelled it so I have no choice but to do manual payment 

[Daniel0210]

@Kat114 

Yes. That's different. @D+Hig stated they always pay manually which is unnecessary and always likely to create these types of problems. 

[MightyQuinn]

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@Kat114 wrote:

Sometimes tho you have to do a manual payment before you can talk to anyone on the phone 

I had direct debit set up miss one payment and they cancelled it so I have no choice but to do manual payment 

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Hi @Kat114   Is there any reason why you didn't set up a new direct debit?

[D+Hig]

I will do Direct Debit from now on

[Kat114]

Sky won't let me do it until the payment is done in full 

but I have paid it and provided I have but they are saying they haven't received the money 

[D+Hig]

• My payment is saying that it is still pending and I have set up a Direct Debit. When did you make the payment