Sky billing

[Kat114]

Sometimes tho you have to do a manual payment before you can talk to anyone on the phone 

I had direct debit set up miss one payment and they cancelled it so I have no choice but to do manual payment 

[Daniel0210]

@Kat114 

Yes. That's different. @D+Hig stated they always pay manually which is unnecessary and always likely to create these types of problems. 

[MightyQuinn]

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@Kat114 wrote:

Sometimes tho you have to do a manual payment before you can talk to anyone on the phone 

I had direct debit set up miss one payment and they cancelled it so I have no choice but to do manual payment 

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Hi @Kat114   Is there any reason why you didn't set up a new direct debit?

[D+Hig]

I will do Direct Debit from now on

[Kat114]

Sky won't let me do it until the payment is done in full 

but I have paid it and provided I have but they are saying they haven't received the money 

[D+Hig]

• My payment is saying that it is still pending and I have set up a Direct Debit. When did you make the payment 

[D+Hig]

My payment was stuck in pending and the money was sent back to me. So annoying when you want to pay it

[Francis7]

My bill is showing £0 and paid up till may so why are you trying to take this moths money when my account was credited for this month 

[caesarome]

@Francis7 

You are just talking to other customers here so can you confirm that you made a manual payment because if so doing this to close to your billing date doesn't stop Sky from taking it via whatever payment details you have setup on your account.

[MightyQuinn]

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@Francis7 wrote:

My bill is showing £0 and paid up till may so why are you trying to take this moths money when my account was credited for this month 

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Hi @Francis7   Any manual payment will go on as a credit for future bills, not the current one.