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Discussion topic: Sky VIP Vue Cinema ticket vouchers not working

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This message was authored by pl4pne This message was authored by: pl4pne

Sky VIP Vue Cinema ticket vouchers not working

I am a Sky Gold VIP with Sky Cinema subscription. I have downloaded Vue Cinema ticket vouchers 3 separate months but only succeeded in using them once. It now appears that the fault is somehow linked to a particular cinema. The vouchers are not working at Vue, Middlebrook, Bolton but do work at Vue, Lowry, Salford Quays.

Anyone else met a similar problem within their locality?

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky VIP Vue Cinema ticket vouchers not working

Posted by a Superuser, not a Sky employee. Find out more

Have you checked the small print to make sure there is no an exclusion with that Cinema ? 

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This message was authored by Yas14 This message was authored by: Yas14

Re: Sky VIP Vue Cinema ticket vouchers not working

I have had the same issue. Vouchers only worked once not worked the past two months. First used at Vue Printworks & then wouldn't work again at the sane venue. Absolutely a pointless reward if it can't be used
pl4pne
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This message was authored by pl4pne This message was authored by: pl4pne

Re: Sky VIP Vue Cinema ticket vouchers not working

Some progress made. Vue Customer Service have now admitted that there is a "technical issue@" which is now being escalated to their technical team to investigate.

I await further update.

 

This message was authored by Yas14 This message was authored by: Yas14

Re: Sky VIP Vue Cinema ticket vouchers not working

Thanks @pl4pne, keep us all posted 😊

This message was authored by MichelleDavies This message was authored by: MichelleDavies

Re: Sky VIP Vue Cinema ticket vouchers not working

I HAVE JUST WASTED 90 MINUTES TRYING TO REDEEM MY VOUCHER TO BOOK A CINEMA TICKET . i CHECKED TO CONFIRM THE VOUCHER IS VALID, WHICH IT IS, BUT IT WOULD NOT WORK IN TWO DIFFERENT CINEMAS AND FOR TWO DIFFERENT FILMS.  THANK YOU FOR NOTHING SKY - LIFE IS TOO SHORT TO WASTE HOURS ON THIS. 

michelle davies  

pl4pne
Topic Author
This message was authored by pl4pne This message was authored by: pl4pne

Re: Sky VIP Vue Cinema ticket vouchers not working

So frustrating! Not heard anything further from Sky. We just use the one cinema that we have found where Sky tickets work.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky VIP Vue Cinema ticket vouchers not working

Posted by a Superuser, not a Sky employee. Find out more

FYI the limitations of the tickets are a VUE cinema thing. The voucher codes and thus the T&Cs of what they can be used for are all set by VUE.


https://www.myvue.com/legal/terms-and-conditions#sky-cinema-terms-and-conditions



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