Sky VIP Vue Cinema ticket vouchers not working

[pl4pne]

I am a Sky Gold VIP with Sky Cinema subscription. I have downloaded Vue Cinema ticket vouchers 3 separate months but only succeeded in using them once. It now appears that the fault is somehow linked to a particular cinema. The vouchers are not working at Vue, Middlebrook, Bolton but do work at Vue, Lowry, Salford Quays.

Anyone else met a similar problem within their locality?

[caesarome]

Have you checked the small print to make sure there is no an exclusion with that Cinema ? 

[Yas14]

I have had the same issue. Vouchers only worked once not worked the past two months. First used at Vue Printworks & then wouldn't work again at the sane venue. Absolutely a pointless reward if it can't be used

[pl4pne]

Some progress made. Vue Customer Service have now admitted that there is a "technical issue@" which is now being escalated to their technical team to investigate.

I await further update.

[Yas14]

Thanks @pl4pne, keep us all posted 😊

[MichelleDavies]

I HAVE JUST WASTED 90 MINUTES TRYING TO REDEEM MY VOUCHER TO BOOK A CINEMA TICKET . i CHECKED TO CONFIRM THE VOUCHER IS VALID, WHICH IT IS, BUT IT WOULD NOT WORK IN TWO DIFFERENT CINEMAS AND FOR TWO DIFFERENT FILMS.  THANK YOU FOR NOTHING SKY - LIFE IS TOO SHORT TO WASTE HOURS ON THIS. 

michelle davies  

[pl4pne]

So frustrating! Not heard anything further from Sky. We just use the one cinema that we have found where Sky tickets work.

[MarkGoldsmith]

FYI the limitations of the tickets are a VUE cinema thing. The voucher codes and thus the T&Cs of what they can be used for are all set by VUE.

https://www.myvue.com/legal/terms-and-conditions#sky-cinema-terms-and-conditions