Switched from BT to Sky fibre in November, and was promised refund of termination costs from BT. Provided relevant information (copy of BT final bill with charges and also proof of payment), sent this by email on 23rd December to sky switching, and was advised this would be processed withinn 14 days. Rang up last week and early this week, and told by SKY that this would be with me by today ay latest, still no refund.
Also when taking yp landline unlimited calls, was advised this would be on reduced monthly charge of £15 (£17 charged), again told by SKY thios would be adjusted and refunds made, again no action taken by SKY.
Considering cancelling phone and broadband, as SKY have not honoured original contract, and going back to BT
