Hi folks,
First time poster, hoping someone has had experience with this as it's got myself and what would appear to be multiple advisors at Sky stumped!
I have been trying to upgrade my broadband from super to ultrafast - assume I should be seeing a £7 increase as this is the price difference between old vs new. I go into my online account on Sky's website, try to upgrade myself and I'm hit with a "technical error, it's not you it's us" message and can't go any further.
When asking an advisor if they can process this for me seeing as I can't myself I find them coming back with amounts varying between £15 and £24pm extra (I've tried a couple times now with different amounts every time...). The first time I was told by the advisor that my bill may actually land up cheaper than I'm currently paying but he couldn't guarantee it as I had a "sky signature price protection offer" on my account and he didn't know if it would stay on. I replied telling them that if they cannot tell me the actual price I'd be paying before I agree to any sort of deal they'd be crazy to think I'd go ahead.
Has anyone else had any experience with this so called price promise or heard of anyone else having this? The advisor seemed to think it was randomly added to my account but I can't see it as part of my discounts etc on my bill. A simple upgrade has somehow turned near impossible as I can't get a firm answer from anyone!
