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Discussion topic: Sky Signature Price Increase January 2024

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Signature Price Increase January 2024

Posted by a Superuser, not a Sky employee. Find out more

@conroyart wrote:

Yes I do in writing.  


Look, I'm agreeing you have appear to have a case.

 

I suspect your 'agreed pricing' has terms.  Sky do not generally offer fixed price deals.

I am just another Sky customer and my views are my own
conroyart
Topic Author
This message was authored by conroyart This message was authored by: conroyart

Re: Sky Signature Price Increase January 2024

Fixed price deals subject to annual increases. Of course they do otherwise they could charge whatever. Thank you 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Signature Price Increase January 2024

Posted by a Superuser, not a Sky employee. Find out more

@conroyart wrote:

Fixed price deals subject to annual increases. Of course they do otherwise they could charge whatever. Thank you 


@conroyart can I suggest you look back at the previous bills and confirm what has increased was it the base price of Sky Signature or was there a discount that Sky has ended as you would need that information and it would help on here knowing what has actually changed on your bills on the months that your bills increased or provide us with screen shots of them(removing any personal data such as account number) 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
conroyart
Topic Author
This message was authored by conroyart This message was authored by: conroyart

Re: Sky Signature Price Increase January 2024

Thank you, all checked and Sky are either wrong or have failed to notify of the reason for increase. The discounts have not changed the base amount has,  before the April increase. Been with Sky a very long time indeed, know how things work. But thank you.  

conroyart
Topic Author
This message was authored by conroyart This message was authored by: conroyart

Re: Sky Signature Price Increase January 2024

Very interesting - the increase in question has now been removed.  I have also been given a credit for April to cover the increase in March.  I appreciate Sky doing this but now the second time.  Does suggest the increases are erroneous.  I expect an increase in April as announced but at least now it will be added to the correct base amount.  Thank you Sky.

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