Sky Signature Price Increase January 2024

[conroyart]

I have just noticed my Sky Signature has increased by £2 from January.  Not a lot but I have not been advised of this increase by Sky and increases normally happen nearer April.  Anybody else had this increase.

[GD1]

@conroyart  Has a discount ended?  Have you compared previous bills to the current one, do the previous bills show a discount being applied.

If it's discount related you were told at the time how long it's applied for, whioch is normally 18 months.

[caesarome]

@conroyart 

What do your following months bill show that you will be paying ?

[PandJ2020]

My future bills unchanged with Signature for next 3 months.

It must be a discount expiring for you?

[conroyart]

No, the base amount for Signature has changed from £28.50 to £30.50.  Discounts all in place until October.  Thank you.

[conroyart]

All following bills now showing the £2 increase.

[PandJ2020]

Strange as base price of Signature should £34.

You'll have to call Sky to see what's going on...

[g1nge]

Hi 

mine has also increased, full price has gone up from £32 upto £34 a month, no notification from the company yet.

i have discounts which do bring it down but they should inform there customers 

[conroyart]

Thanks, yes we should be informed. I cannot remember a £2 discount, nothing showing on my account. Sneaking through increases is not acceptable. 

[PandJ2020]

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@conroyart wrote:

Sneaking through increases is not acceptable. 

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There hasn't been a list price increase.  As noted, that's in April.

It must be account specific.

[SKY1992bf]

Not all discounts run for the length of minimum term, customers are advised when the discount is applied how long it is for and when it expires, it's then up to the customer to record this information for future reference as sky don't currently issue reminders 

[conroyart]

I am aware of my contract length and discounts end in October 24. Never seen a £2 discount on my bill for Sky Signature. Been with Sky over 17 years so aware of how billing works. Looked back on my contract and cannot see a £2 discount. Thank you 

[Vestoffon]

Hi I have had 3 price in creases in 13 months

I joined sky December 22

1st price increase March 2023

2nd price increase May 2023

Now looking at January 2024

3rd price increase

Sky T&c say 1 price increase in 12 month's Every April time

This dosent seem wright to me

And I did not receive email or letter informing me of the the price increase

Sky are in breach of contract I should be able to cancel my contract?

How can they increase prices so many times its illegal

[Daniel0210]

@Vestoffon 

Perhaps some of your opening discounts were not for a full 18 months. Compare your latest bill with an older one and see where the changes are, specifically by clicking on the blue down arrow by any differing amount. If it still doesn't seem right give Sky a call and challenge it. They are open usual times today. 

[conroyart]

Sky seem to have picked up on this issue. I have a price adjustment in Feb to repay the £2 and from March back to the correct price. Thank you Sky!