Sky Q refund

[Nuttynatty26]

So I switched from sky Q to Sky Glass and have a refund on my bill. How long did everyone else wait to get their refund? Did you have to request it or did it automatically go into your bank?

[caesarome]

I think this link might explain this:

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

We’ll then adjust your next Sky+ or Sky Q bill and refund you for any days you already paid for in advance but didn’t use because you switched over to streaming TV. Credit will be applied to your next bill and a refund will be issued to your bank within 45 days. Or if you've got Sky Broadband, it'll be taken off your next broadband bill.

If you are a Sky Broadband customer the credit will be used to pay this bill.

[Daniel0210]

@Nuttynatty26 

Do you also have Sky Broadband? If you do the money will go towards paying your Broadband and Sky Talk bill. Otherwise it could take 6 weeks to be returned. If you call Sky they can refund in 3-5 working days. 

[Nuttynatty26]

Thank you. I will give them a call today and see if they can issue the refund now, if not I'll wait and get the money in February. Will they only issue the refund if they've got my Sky Q box back as I haven't received the packaging to return it yet.

Thank you

[Daniel0210]

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@Nuttynatty26 wrote:

Will they only issue the refund if they've got my Sky Q box back as I haven't received the packaging to return it yet.

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@Nuttynatty26 

I'm not sure that is a condition of the refund being issued. Packaging is sent out a bit later when you change to Glass. This is just in case you can't get on with it and want to revert back to Sky Q. 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update - Spoken to Nuttynatty26, the credit is not on the Q account yet as the billing cycle has not completed, so we will return to the account when this is available and action the refund 🙂