Discussion topic: Billing

This message was authored by: Frankie+t · ‎28 Jan 2023

I made a payment on January 25th of £108.34. February payment is saying 'balance carried forward £216.68' then under saying 'total' £7.74

does anyone know why this is or what it means?

thanks

This message was authored by: SKY1992bf · ‎28 Jan 2023

@Frankie+t Can you post a screenshot ensuring you block out personal info such as account number etc so we can see and try and work out what's happening

it might be you're made a manual payment too close to an automatic one and are in credit by the £7

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This message was authored by: Frankie+t · ‎28 Jan 2023

@SKY1992bf

is this screen shot okay. It shows this on my billing page

This message was authored by: caesarome · ‎28 Jan 2023

You are in credit by £216 as it looks like you have been paying the bill manually when you didn't need to do can you also post Januarys bill.

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This message was authored by: Frankie+t · ‎28 Jan 2023

So does in credit mean that's what I'm owed back? Or is it carried over to the next bill?

Thankyou for helping

This message was authored by: Frankie+t · ‎28 Jan 2023

@caesarome This is January's bill

This message was authored by: caesarome · ‎28 Jan 2023

Credit means what you are owed so if you leave it where it is it will be used to pay your next bill and possibly the one after that so no money will be taken by Sky via your payment method.

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Discussion topic: Billing

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