Sky Q box

[Ewen1]

How do I keep my sky Q box after cancelling my TV package

[Mark39 · Accepted solution]

@Ewen1  You can't.  It's loaned to you while you have a TV subscription.

[Daniel0210]

@Ewen1 

Sky Q equipment is only loaned to you on the understanding it's returned when you cancel a Sky TV subscription. What do you hope to gain by keeping hold of it? 

[Ewen1]

Using it to access Netflix and prime  as it's an older tv

[Daniel0210]

@Ewen1 

No. You need to return it. 

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period which is 31 days for Sky Q for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[MightyQuinn]

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@Ewen1 wrote:

Using it to access Netflix and prime  as it's an older tv

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Hi @Ewen1   Buy a streaming stick.

[PandJ2020]

Sky offer Q essentials that allows you to keep the box for the duration of that subscription.  (Watch and record free-to-air channels only)

It retails at £15pm but you may be able to negotiate it lower.

However, as noted, the cheapest long-term solution is to buy a streaming stick (e.g. FireStick, Roku etc.)