Sky ID associated with old sky account

[Shaner87]

Hi

My sky ID is linked with my parents account,i now have my own sky account and want my email linked to this only, as when i log in now i just get info on my parents account. How can i change this or do i need to use a different email address?

Thanks 

[SKY1992bf]

@Shaner87 you need a different email address

[Shaner87]

@SKY1992bf thats unfortunate, i thought there might be a way to remove it from an old account

Thanks anyway

[SKY1992bf]

@Shaner87 you can remove it if you wish but your parents would need a new address themselves

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014

[Shaner87]

@SKY1992bf  they already have their own email linked to the account, their email is under the 'Sky Account' section, my email is up the top under 'Sky ID' section. so i am trying to change the Household account my SKY iD is linked to. 

[SKY1992bf · Accepted solution]

@Shaner87  basically you or your parents need to login to your parents account and wherever your email is showing remove and replace it with your parents address 

this should then free your address to use when creating your own sky id

[Shaner87]

@SKY1992bf  great, thanks for the help!